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Filing Tickets

Get help quickly



Why tickets?
Submitting tickets are an easy way for staff members to help you with a problem. They're especially helpful if a staff member is offline - they can get to the tickets when they log in.

Ticket submission tips
Make your messages include as much information, use full usernames when possible, and always stand by the location the incident happened when filing your ticket. Remember, if you need more room for information, you can always comment on your ticket, once it is submitted.

Filing a ticket
To file a ticket, you'll want to submit a mod-request (modreq). Use the following command:

Viewing your ticket
Once you submit your modreq you can view the status of it with the follow commands:


Note: All modreqs have built in "quick actions" that allow you to perform almost every modreq command without even typing it in. All you have to do is click on the "quick action".

Staff ticket commands
All online staff get notified of created tickets after the request has been filed. A message will broadcast to staff every 5 minutes if the ticket stays open for a while.

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